Privacy Policy

Our Commitment to Privacy

At DriveNGo Strongsville Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide to us directly when you request our services, including:

• Your name and contact information (phone number, email address)
• Your location and the location where service is needed
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Information you provide when communicating with us

We may also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our towing and roadside assistance services
• Process your service requests and payments
• Communicate with you about your service requests
• Send you important updates about our services
• Respond to your questions and concerns
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (payment processors, insurance companies)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your consent or at your direction

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

DriveNGo Strongsville Towing
21848 Commerce Pkwy Unit 300, Strongsville, OH 44149
Phone: (440) 558-0930
Email: hello@strongsvilletowservice.com